Frequently Asked Questions

Our courses are perfect for:

• Complete beginners curious about cybersecurity
• IT professionals looking to transition into security
• Bug bounty hunters wanting to improve their skills
• Students preparing for security certifications
• Anyone passionate about ethical hacking

Yes! Upon completing a course, you'll receive a digital certificate of completion that you can add to your LinkedIn profile and resume. However, remember that in cybersecurity, skills matter more than certificates — and we focus on building those skills.

Creating an account is easy:

1. Click on the Menu Icon (three horizontal lines) on the top left
2. Select Login/Register from the menu
3. Click on Sign Up
4. Enter your Email ID & Password
5. You're all set!

After purchasing a course or using an access code:

1. Go to My Courses section
2. Click on the course thumbnail
3. Start learning immediately!

Courses are available on both web and mobile apps.

If you have an access code:

1. Login to your account
2. Click on the Menu Icon
3. Go to My Courses
4. Click the Gift Icon on top right
5. Enter your access code

The course will be added to your library instantly.

You can access Cipher Academy on:

• Web Browser: Chrome, Firefox, Safari, Edge
• Android: Mobile app available on Play Store
• iOS: Mobile app available on App Store

Your progress syncs across all devices automatically.

If you're having trouble logging in:

1. Click Forgot Password on the login screen
2. Enter your registered email
3. Check your inbox for the reset link
4. Create a new password

Still having issues? Email us at prin@cipher.academy

If you can't access a purchased course:

• Verify you're using the same email used for purchase
• Check the My Courses section
• Try logging out and back in
• Clear browser cache and cookies

If the issue persists, email prin@cipher.academy with your order details.

Try these solutions:

• Check your internet connection
• Try a different browser
• Lower the video quality setting
• Disable browser extensions
• Clear cache and reload

Found a bug or have an issue? Here's how to report:

1. Take a screenshot of the problem
2. Note which course/lesson you were on
3. Email prin@cipher.academy with details

We typically respond within 24-48 hours.

We accept multiple payment options:

• Credit/Debit Cards (Visa, Mastercard, Rupay)
• UPI (Google Pay, PhonePe, Paytm, etc.)
• Net Banking
• Wallets

All payments are processed securely through Razorpay.

We offer a 7-day money-back guarantee on all courses. If you're not satisfied with your purchase, you can request a full refund within 7 days of purchase.

Read our complete Refund Policy for details.

Yes! All our courses are one-time payments with lifetime access. No subscriptions, no hidden fees, no recurring charges. Pay once, learn forever.

Yes! An invoice is automatically sent to your registered email after every purchase. Need a GST invoice or different format? Email us at prin@cipher.academy